Once you subscribe to a service, we will arrange a time at your convivence to meet your new virtuell team member,
The management team at virtuell specifically select you new team assistant. The selection process is based on their education, experience and aptitude, like with any standard recruitment process.
To assist us, we ask clients to provide us with a brief and example of tasks they would expect their new team assistant to do.
We offer a 30 day notice cancellation period.
We encourage clients to communicate with their virtuell team assistant as they would their regular staff. Whether that be by video call, audio calls, email or instant messaging.
Tasks can also be set using our CRM system, or via sharing documents and instructions by periodic updates.
Customers can pay by card and direct debit. We process the payments monthly.
Each candidate presented is a university graduate. We also target a minimum of 2/3 years of relevant working experience to the role
Clients are encourages to prepare a job description and/or a task list. This will serve as a starting point. Clients should expect to give their new virtuell team assistant instructions on their process in an induction so that they may begin a productive employment journey.
All Virtuell assistants will work within your company working hours. All assistants have social hours that match the GMT time zone.
English speaking Virtuell assistants are primarily based in Accra, Ghana, whilst French speaking Virtuell assistants are primarily based in Ivory coast.
Our assistants work virtually, though we arrange collaborative communal working spaces where operations can be monitored and also foster a real team dynamic.
You are given a dedicated account manager / team lead that you will check in with during your time with us as a client. We value delivering impeccable client service so are at your beckon call.
Unlike full time employment in the you don’t need to pay any additional costs such as: National Insurance, Workplace Pension Contribution, Annual Leave or sick pay.
You pay the quote for the month’s service and that’s it!